For retail, hospitality, fleets, EV charging & civic orgs

Track how consumers actually
experience what you operate.

Every room, vehicle, charger, or outlet — physical or digital — becomes an identifier with its own experience trail, shared by the people who use it and answered by you as a verified owner.

Create your organisationIs this for me?
Built for

Every place a consumer experiences something you own — physical or digital.

Hospitality

Hotels & short-term rentals

Every room or listing gets a QR code guests can scan to share how their stay is actually going — good or bad, the moment it happens. Reply as a verified host, and that experience becomes part of a lasting record instead of a one-off review.

Fleets & logistics

Every vehicle, one experience trail

Tag each vehicle in your fleet. Drivers, passengers, or the public record how the ride actually went — smooth or not — tied permanently to that vehicle, not lost in a WhatsApp thread.

EV charging networks

Know how every charger is really performing

Every charging point gets its own page. A driver's experience — a fast, working charge or a dead port — is captured and visible immediately, across a fast-growing, distributed network.

Retail & gym chains

Location-by-location experience tracking

From a broken treadmill to a flickering sign, every outlet gets its own public page — so how customers actually experience it surfaces location by location, instead of disappearing into a generic head-office inbox.

Civic bodies & community groups

Public infrastructure, public experience

Municipal wards, streetlights, and shared amenities get a durable record of how the public actually experiences them. Built for RWAs, civic groups, and CSR- or NGO-backed public initiatives — the model IDenLink was originally built for.

Across every vertical above

Why reviews are just an aftermath.

Google reviews, Yelp, Zomato, app-store ratings — they all show up after the experience is already over, when it's too late to fix anything. IDenLink flips the order.

Identifier-anchored, not platform-anchored

Resets or fragments when you switch apps, change platforms, or an account gets suspended
Tied to the physical or digital identifier itself via a QR code or ID — survives platform switches, account bans, even ownership changes

In-the-moment, not an after-the-fact verdict

One review, left long after the experience — often too late to fix anything, sometimes softened by fear of retaliation
People report what's actually happening the moment it happens — before it hardens into a permanent review

A resolution trail, not just a star rating

A permanent score with no room to show what was done about it
“Reported → responded → resolved” — visible proof it got fixed, not just a number

One record, not one per platform

Reviews siloed per platform — Google, Yelp, Zomato, the App Store, each starting from zero
One identifier page aggregating experience across every channel, instead of fragmented per review site
What you get

One account, every identifier, a record of how it's actually experienced.

Claim & verify

Claim any identifier your organisation owns — physical or digital, a bus, a gate, a toll plaza — and reply with a trusted verified badge the public can see.

One org, every identifier

Group hundreds of identifiers under one organisation. Invite teammates by email, manage access, and keep sensitive ones internal-only.

AI reads the experience for you

Hundreds of consumer experiences across your identifiers, read by AI so you don't have to — sentiment trends, recurring themes, and a ranked list of what to act on first.

Every experience, on record

Every reply is public and permanent — a visible history of how consumers experienced each identifier, and how you responded. Sensitive identifiers can stay private, visible only to your org and invited collaborators.

How it works

Set up once, track the experience of everything you own.

1

Create your organisation

One org account covers every identifier you own — no per-asset signup.

2

Claim or add your identifiers

Claim existing public pages, or add new ones — vehicles, gates, infrastructure, or a digital identifier — anything with a unique ID.

3

Track the experience, reply, and act

See how consumers actually experience each identifier, respond with a verified badge, and let AI surface what to act on first.

Start tracking the experience of your first identifier.

Free to claim, free for verified owners to reply. No install for the public to read or post.

Create your organisation